FAQ

Why use a coconut soy wax blend?
Here at ADEN, we care about transparency. It was important to create a product that you and your loved ones can trust. Coconut wax and soy wax are both biodegradable, non toxic, eco-friendly and renewable. Most household candles are made with paraffin wax, which is derived from petroleum (Gross!) and when burned release carcinogens; toluene and benzene to be exact. These toxins are the same as those found in diesel fuel fumes. Coconut and soy wax have a lower melting point than paraffin does, which means your candle will last longer! They’re clean burning and are free of petro soot. Choosing a natural blend was a no-brainer for us.

What is in the fragrances?
Each of our fragrances have been carefully created and blended using the finest essential and phthalates-free fragrance oil sourced from around the world. 

How do I properly burn my candles?
 
I have found that the best burn time for ADEN candles is in 3-4 hour increments. During your first burn it is crucial to allow the melt pool to reach the edges of the jar to prevent tunneling. Extinguishing your candle before a full melt pool is established will result in an uneven burn the next time it is lit. Make sure to keep your candle free of debris/foreign material and to keep away from children, pets and drafts. Always trim your wick to 1/4” before every burn. 

How long do ADEN candles burn for?
When burned properly, each candle should last 55 hours. 

Are ADEN products vegan?
Yes! Our products are cruelty free and 100% vegan. We do not work with companies that test on animals. 

Do you do wholesale or custom orders?
Yes! I can do custom candles for your special event. I ask for a minimum of one month notice prior to the event deadline. I hand pour all candles in small batches to ensure quality, and need an appropriate amount of time to give you nothing but the best for your special occasion. If you’re interested in wholesale please email me at info@adencompany.shop with your details!

What is your return policy?
At ADEN, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment. Please email info@adencompany.shop and provide photographic proof of damage within 48 hours of delivery.
We accept returns of unused items within 14 days of delivery. Once we receive the items, we will issue a full refund. The customer is responsible for return shipping fees. 
Currently due to COVID-19 restrictions, we are not accepting exchanges.